Privacy Policy
How Departmenttrue collects, uses, and protects your personal information.
Last updated:
Introduction
Departmenttrue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our small household appliance repair services or visit departmenttrue.ddd. This policy complies with UK data protection requirements and Google Ads policies.
Information We Collect
Personal Information
When you use our appliance repair services, we may collect:
- Name and contact information (email address, phone number)
- Physical address for service correspondence
- Appliance details (brand, model, serial number)
- Service history and repair records
- Payment information for completed repairs
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Process and complete your appliance repair requests
- Communicate with you about your repair status
- Provide customer support and respond to inquiries
- Send service reminders and maintenance tips
- Improve our repair services and website
- Maintain records for warranty purposes
Information Sharing
We do not sell your personal information. We may share your information with:
- Parts suppliers when ordering replacement components for your appliance
- Payment processors to complete transactions
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
Your Rights
Under GDPR and UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
Data Retention
We retain your personal information for as long as necessary to provide our repair services and comply with legal obligations. Repair records are typically kept for 7 years for warranty and legal purposes.
Privacy Authority
For concerns about data protection, you may contact the OPC (Office of the Privacy Commissioner of Ireland). Departmenttrue is committed to complying with all applicable data protection regulations in the United Kingdom.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Departmenttrue
18 Heathfield, Mirfield WF14 9BJ, United Kingdom
Phone: +443334442372
Email: contact@departmenttrue.world
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.